EGP TECH SDN BHD

eGP develops customized integrated customer relationship solutions and cross mobile modules application which are designed to enhance the interactive media. These applications was developed using Web-based model named “Electronic-Generated-Platform” is eGP’s own intellectual property. 

eGP is structured into specialist units offers capabilities such as fully integrated Customer Relationship or loyalty system program, Mobile Marketing and Mobile Advertising which our clients can benefit from expert input from strategizing through all tactical deliveries. 

Current Services
 
Our emphasis is on outstanding form and function combined with innovative design, forward thinking and exceptional user experience management.
 
  1. CUSTOMER RELATIONSHIP / LOYALTY SYSTEM PROGRAM
- Customization of CRM/Loyalty program management, Provision of Membership card system & Printing of PVC cards

2. DATABASE MANAGEMENT
•        Data capture template
•        Data cleaning/ filtering
•        Data Warehousing
•        Data Mining/ profiling – Select by parameter
•        Data Segmentation – Selection by parameter (data analysis)
 
   3. BULK BROADCAST ADVERTISING
•        SMS Branding (Customizable Sender ID)
•        Send Personalized SMS – NAME, IC, COMPANY, POINTS
•        Multilanguage SMS (Chinese text)
•        Send Long SMS (SMS that more than **0 characters)
•        Send MMS (Same rate as Send 1 SMS)
•        Send Flash SMS / Blinking SMS
•        SMS Scheduler
•        Import Personal Phone book or create group
•        SMS Status/DR  Report and Campaign Report
•        Mobile Number filtering – black list and duplication
•        2D/3D Barcode sending
•        *-Ways SMS
•        Text2Speech - Convert text to voice (reference)
•        Send EMAIL
•        Send FAX
Note: Customization of platform for resellers and creation of multiple SMS account
 
   4.   MOBILE INTERACTIVE SERVICES

• Mobile Loyalty Services (using QR or barcode)
• Mobile Inbox - For feedbacks, opinions, RSVP, Stop SMS
• Mobile Voting
• Mobile Contest/ Quiz
• Mobile Survey
• Mobile Voucher/ Coupons

 
5.  MOBILE FIELD FORCE APPLICATION (MFFA) / MOBILE 
  APPLICATION
 
   6.   DIRECT MAILER PROCESSING
•        Merging of database fields into template – Name, Add,  postcode, city & state
•        Selection of label format (2 panels, 3 panels or customized)
•        Processing mailing labels
 
   7.    REDEMPTION & FULFILMENT PROGRAM
          - Product Sampling, Contest Management
 
   8.    CALL CENTER MANAGEMENT
          - Call-for-appointment
          - Survey
          - RSVP