Mono Pro Ltd

Mono-Pro LTD is an innovative provider of telephone recording solutions. Mono-Pro develops unique solutions for call centers and the SMB sector base with the innovative method of the STAR - Station Transmitted Audio Recorder. The solutions are compatible with all phone systems, including PBX systems, IP phones, and digital switchboards. Mono-Pro provides innovative business-driven solutions to improve the company's interactions with their customers, through recording, analysis reporting, and training software for their call center representatives. As a result, companies are able to optimize their customer satisfaction and generate additional revenue opportunities, improve profitability, enhance customer retention and achieve greater customer intimacy. Our solutions: Mono-Pro's recording solutions consists of a client application at the telephone station and a combination of hardware and software and includes two sectors: Low-end Solution - the TelRecorder® , a combination of hardware and software used for recording telephone directly onto the user computer or the local computer server in the organization. High-end Solution - the STARecorder, a recording solution for call centers, consists of a client application at the telephone station and a recording, storing, and management server located in a secure datacenter. It can be integrated with the company's Customer Relationship Management (CRM) system.and even allow integrating remote recording stations nation and worldwide. The solution integrates with the company's existing telephone equipment, and it is compatible with all phone systems, including PBX systems, IP Phones, and digital switchboards. The solutions are designed with maximum flexibility and provide open architecture to be able to meet the requirements of any enterprise environment and have the capability to integrate with the company existing equipment and infrastructure.