FAQ

Q: Can you make a motor with custom specifications?

A: Yes, actually this is what we are good at.

Q: Can you change the output shaft of the motor?

A: Yes, no problem.

Q: Does the motor rotate in both directions (CW and CCW)?

A: Yes, it does.

Q: What is the major difference between a spur gear motor and a planetary gear motor?

A: Generally speaking, the planetary gearing structure is much stronger than a spur one. Therefore, a planetary gear motor endures much higher torque than a spur gear motor in equivalent size.

Q: What is delivery time for a sample?
A: It depends, normally 1~2 weeks.

Q: What is delivery time for mass production?
A: 3~4 weeks if there is no additional requirements.

Q: What is the MOQ (minimum order quantity)?
A: No MOQ! Any quantity is acceptable.

Q: Do you have quality control?
A: Yes, it is a must. We do **0% inspection on all motors.

Q: Do you have warranty?
A: Yes, one year.

Q: Are you a real factory?
A: Yes, we are.

Q: How much does a sample cost?
A: We don’t expect to make any profit from samples. Please contact us and we’ll let you know.

Q: What are your payment terms?
A: *0% deposit, balance due before shipment or against shipping documents.

Q: Do you accept PayPal?
A: Yes, but for samples and for small amount of money only.