Ever since our inception, Open Access BPO's goal is to be among
the most efficient offshoring firms in the world. Up until this
very day, we are living up to this seemingly impossible dream.
When we were just starting out, the decision of relocating to the
Philippines was not a popular choice among our contemporaries,
and indeed it garnered much disapproval, but in the end we have
proven everyone wrong.
Now, we are one the most aggressive and most-proficient
customer-centric contact center firms in the entire outsourcing
industry. We have also proven that the Philippines is an ideal
spot for this kind of business, as the country is inundated with
talents, skills, and traits that not only are ideal for the
outsourcing industry, but also absent in any other contact center
industries in the world.
We at Open Access BPO believe that reaching this outstanding
achievement is impossible without the help of our talented
Filipino contact center representatives, managers, supervisors,
and quality assurance specialists, let alone our Information
technology (IT) and human resource (HR) personnel. Open Access
BPO and the talented Filipino workforce are
inseparable.
Today, we offer unique services that are aimed at putting our
clientele in their own definition of success.
Our non-voice services are comprised of fraud support, content
verification, social media protection, content moderation,
non-voice tech support, e-commerce and data services. Our call
center services include inbound customer service, sales and
marketing, voice technical support, and multilingual call center.
The latter, which we offer to cater to our customers from
different parts of the world, spans French, German, Spanish,
Italian, Japanese, Chinese, Korean, Bahasa Indonesia, Bahasa
Malaysia, Thai, Vietnamese, and Arabic. Our back office services
are made up of digital marketing, rich media development, and web
services.
All these services are in line with neo Captive BPO—hybrid form
of outsourcing that lets our clients obtain full control and
customization over their outsourced services, making them real
business outsourcing partners and not just mere outsourcing
clients. This gives them rights over business decision-makings, a
fact that remains uncommon to many outsourcing businesses
ubiquitous on the Web.
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